Case study. Dianna was at a conference representing her company. With over 200 attendees, it was a little more than she was used to dealing with in regards to people. Before she left her office, she was told that all she had to do was answer questions after the presentation. This didn’t bother her, as she was used to taking one-on-one type questions. Instead, when she arrived, she was invited on stage to assist with a presentation. Dianna quickly asked whether it was a misunderstanding, but she had to go on stage. Being still, being chosen on the spot was enough to make her a little nervous. She was well-versed on the topic and carried out a good presentation while smiling and keeping a positive attitude. In the end, everyone was happy with her speech, and the day continued as planned, but Dianna learned to always expect the unexpected.
