Case study. Ellis was accused of losing some important papers by her coworker. She was called into her boss’ office to explain the situation. Her boss was sometimes a difficult person to work with when issues like this appeared. Ellis listened to her boss and noted his volume, tone, and what type of language he was using. By sitting there and just listening, it allowed her to think positively and have a clear picture of the situation. Ellis finally explained that she was away for a couple of days on vacation, and that there is no way that the papers were with her. In the end, it turned out that her coworker was guilty for the loss of the documents.
