Assertiveness and Self Confidence – Module 10: Coping Techniques – Expressing Disagreement

Expressing disagreement. Representations systems determined by the brain give us cues about how individuals process information. People can be classified as predominantly visual, the things we see; auditory, the things we hear; kinesthetic, the things we feel, touch, taste, or smell. Both the type of words used and the speaker’s eye movement provide indicators of the system type. In a conversation, once we understand which type our conversation partner is, we can use the same system language to match the person’s type, helping to ensure more reception to our message.