Getting it done. An issue in contention will remain a hot issue unless the plan is implemented. It is only when concrete change can be observed that anger can be seriously addressed. The following are some tips in implementing a solution: number one, stick to your plan. Note the what, where, when, and who of your plan and follow it to the letter. This will keep your end of the bargain explicit and easy to monitor and evaluate. Deviating from the plan can result to additional anger, especially if you deviated in areas important to the other party. Number two: monitor progress and results. Keep track of whether or not your solution is accomplishing the goal. Make sure that you put everything on paper for ready reference later. Log down best practices, risks, and obstacles encountered. Number three: reward and revise accordingly. If the solution is working, note progress and affirm the success. This gives the two parties a sense of accomplishment. More so, the next time they have a conflict, it can serve as testament to their ability to solve a problem. If the solution is not working, gather feedback. Surface the reason why the solution does not seem to be working. Make the necessary changes so that you can revise the plan as needed.
