Define the problem. You can’t solve a problem if you don’t know what it is. The first step in solving any problem should be to define the problem itself. Oftentimes, what we think is a problem is only a symptom of a larger issue. Take time to define the problem clearly, whether it’s an interpersonal conflict or a hitch in a supply line. Figuring out what the problem is exactly and clearly defining it means you can move forward with solutions that will actually solve it, rather than just resolve the symptoms or temporarily stop the chaos. Taking time to define the problem is especially important if emotions are running high or interactions are getting heated. It puts the focus back on shared goals and allows for everyone to be heard.
