Case study. Everyone dreaded having to give Delia feedback. She never wanted to hear that she had done anything less than perfect. She always had a reason for why she had taken the action she had. If someone gave her criticism, she would be frosty for several days and not want to talk to them. She seldom acted on feedback unless she got it from her manager. Delia didn’t understand why it seemed like people were attacking her and wondered if this was why she was not being promoted. Her manager suggested that Delia try learning new skills around feedback. She took a weekend course and realized that she had not been listening with an open mind and had been damaging her relationships with her coworkers. She decided to try some of the techniques she learned so she could learn from others’ feedback.
